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RETURN POLICY:

Products Purchased online on www.indospydevices.com provides 7 days return & 30 days replacement following the order has fulfilled the conditions below

1. The order can be returned within 7 days from the date of delivery if the product received is totally different from the product ordered or change in color or pattern

2. The order can be returned within 7 days if the product received is damaged or defective within 7 days from the date of delivery. Customer has to raise a return request by logging into the account with supporting pictures & videos for the same.

3. The order can be returned within 7 days if you change your mind with the product purchased and you wish to upgrade the order with some other product, provided you may purchase any product which has same value or higher than the value of product purchased. If you wish to purchase a product which has a value less than the product returned, then we may offer you store credit with the difference amount which you may utilize for ordering next products which has got a validity of 90 day.

4. Products ordered more than one quantity can be returned within 7 days from the date of delivery provided the product is unused, unopened, with all the accessories, warranty card, freebies if any. If found the product is being opened, used, or seal is tampered we may reject your return without consent.

5. The products cannot be returned back if you are not simply satisfied with the product, color, price, its functionality, clarity.

REFUND POLICY:

  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • Once your return is received and inspected by ISD (Indo Spy Devices) (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • For COD (Cash on Delivery) orders payment will be credited to your respective account and the account details should match with the order details.
  • You are responsible for all shipping costs associated with getting your order back to our warehouse.
  • Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact our customer care if you are unsure about product usage or application for any items prior to placing your order and we will be happy to help you narrow it down!
  • Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number and will need to be returned to Indo Spy Devices.
  • Refund will not be granted if you are not simply satisfied with the product, color, price, its functionality, clarity.

REPLACEMENT POLICY

1. All the orders are eligible for 30 days replacement if the product has developed manufacturing defects, wrong item delivered, missing parts, incomplete order package.

2. If the replacement product is not in stock we may offer you store credit equivalent to order value or refund you the whole amount.

3. Customer are responsible for sending the products back to the warehouse/service center for replacement and no shipping cost is refunded to customers.

4. Products being sent for replacement has to be with complete retail package without damage, accessories, warranty card, freebies if any.

5. The replacement of product is not possible if

Retail package, accessories, warranty card, freebies if any missing

Serial number tampered

Firmware changed with the device

Misused, Mishandled, physical damage or water damage other than manufacturing defects the product is not eligible for 30days replacement.